At Savale, we aim to deliver your order quickly, securely, and with complete transparency.

 

Order Processing

Orders placed before 3:00pm, Monday to Friday, will be dispatched the same day.

Orders placed after this time, on weekends, or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

 

Shipping Methods & Delivery Times

We partner with trusted independent courier services to ensure reliable and efficient delivery.

Shipping options, delivery timeframes, and pricing will be displayed at checkout once your shipping address is entered.

Delivery times may vary depending on your location and the shipping method selected.

 

International Shipping

We ship globally.

For international orders, shipping options include:

• Delivered Duties Paid (DDP): Duties and taxes are calculated and paid at checkout

Please note that any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise specified at checkout.

 

Shipping Protection

For added peace of mind, Shipping Protection may be available at checkout.

This ensures your order is covered in the event of loss, damage, or delivery issues during transit. If you experience any issues, please contact us and we’ll assist in resolving it as quickly as possible.

 

Address Accuracy

Please ensure all shipping details are correct at the time of purchase.

Due to our fast-processing times, we are unable to modify or update orders once they have been placed.

 

Risk of Loss

All orders are shipped via independent carriers.

Once your order has been handed over to the courier, risk of loss and title of goods passes to the customer.

 

Delivery Issues

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:

gotyourback@savalefootwear.com

We’ll work quickly to resolve the issue.

 

Returns & Exchanges

For information on returns and exchanges, please refer to our Refund Policy