Returns & Exchanges Policy

At Savale, we stand behind the quality of every pair. If something isn’t quite right, we’re here to help.

Returns & Exchanges

We offer a 30-day return and exchange period from the date your order is delivered.

To be eligible for a return or exchange, items must be:

• Unworn and unused
• In original condition, with all tags attached
• Returned in original packaging
• Accompanied by proof of purchase

To request a return or exchange, please contact us at gotyourback@savalefootwear.com.

Once your request is approved, we’ll provide instructions on how to return your item. Please note, returns sent without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us as soon as possible at gotyourback@savalefootwear.com
so we can resolve the issue promptly.

 

Non-Returnable Items

The following items are not eligible for return:

• Clearance items
• Gift cards

Exchanges

To ensure the fastest turnaround, we recommend returning
your original item for a refund or exchange and placing a new order for your
preferred size or style once your return is approved.

EU Customers – 14 Day Cooling-Off Period

If your order is shipped to the European Union, you are entitled to cancel or return your order within 14 days of delivery, for any reason.

Items must still meet our return conditions: unworn, unused, with tags, in original packaging, and accompanied by proof of purchase.

Refunds

Once your return is received and inspected, we’ll notify you of the outcome.

If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or payment provider to finalise the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at gotyourback@savalefootwear.com.